Delivery & Returns

Delivery

Delivery cost is determined based on product size and weight, and your delivery address. This will be calculated as you complete the Checkout process.

The times mentioned below are estimated timeframes and are not guaranteed by Didgeridoonas or the respective freighting organisations used by Didgeridoonas. If your product has not arrived however to its final destination within a couple of days of the estimated times below please contact Didgeridoonas.

Allow 3-7 business days for delivery if delivery address is in Australia.

Allow 14-21 business days for delivery if delivery address is outside of Australia.

Returns

Change of Mind
If you’re not happy with your purchase we will exchange to the value of the product purchased, less our actual outbound and inbound shipping costs. If you wish to exchange your item, please contact us within 14 days of receipt of your purchase. Didgeridoonas will exchange goods purchased via the online store, provided they are in re-saleable condition, and you have your original proof of purchase from didgeridoonas.com.au.

Damaged of Faulty Products
Faulty items, or items shipped in error, may be returned for refund or exchange with proof of purchase. Items purchased from a stockist or reseller store (online or physical) cannot be returned to this online store – these items must be returned to the place of purchase.

How to return your item
For unwanted goods or faulty or damaged items which can be returned by post, please contact us to let us know that you will be returning goods and the reason for the return.

You must take reasonable care of the goods and return them, at your own expense, securely packaged and in saleable condition (except damaged goods), to the Returns Address that will be provided. The cost of returning any product to Didgeridoonas is your responsibility. In the event we have made a mistake, the item is not as described, or the product is faulty we will refund reasonable return freight costs. Freight charges are not refunded where an item is returned for a change-of-mind exchange.

We will make every effort to process items returned to Didgeridoonas within 3 business days of receipt at our office. Please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer’s procedures.

Please contact us if you have a return query.