Delivery & Returns
Delivery cost capped at $9.99 postage for our online customers. Orders over $150 receive free postage (retail customers only). Wholesale customers have capped freight costs – please refer to wholesale price lists for further information. Express post is $25.00, this cost is based on not only express post with our chosen freight company but picking & dispatch same day (as long as the order is placed before 2pm). Authority to leave items will automatically be selected unless changed by the customer. By selecting Authority to Leave you are accepting liability of your item being left in a safe area by the freight carrier. The customer can insert notes to nominate an area to leave the item.
The times mentioned below are estimated timeframes and are not guaranteed by Didgeridoonas or the respective freighting organisations used by Didgeridoonas. If your product has not arrived however to its final destination within a couple of days of the estimated times below please contact Didgeridoonas.
Allow 3-7 business days for delivery if delivery address is in Australia.
Allow 14-21 business days for delivery if delivery address is outside of Australia.
Pricing for international delivery will be charged to each order on an individual basis
Duty & Customs (International-Outside Of Australia)
It is the customers responsibility to declare & pay for all duty & customs that is due on purchase orders/deliveries being sent internationally-Outside of Australia. Please check with your local customs website/office for further information.
Change of Mind
If you’re not happy with your purchase we will exchange to the value of the product purchased, less our actual outbound and inbound shipping costs. If you wish to exchange your item, please contact us within 14 days of receipt of your purchase. Didgeridoonas will exchange goods purchased via the online store, provided they are in brand new condition with tags in tact, sent with an enclosed reply paid bag (or a $10 surcharge will apply) , and you have your original proof of purchase from didgeridoonas.com.au.
Damaged of Faulty Products
Faulty items, or items shipped in error, may be returned for refund or exchange with proof of purchase. Items purchased from a stockist or reseller store (online or physical) cannot be returned to this online store – these items must be returned to the place of purchase.
How to return your item
For unwanted goods or faulty or damaged items which can be returned by post, please contact us to let us know that you will be returning goods and the reason for the return.
You must take reasonable care of the goods and return them, at your own expense, securely packaged and in saleable condition (except damaged goods), to the Returns Address that will be provided. The cost of returning any product to Didgeridoonas is your responsibility.
We will make every effort to process items returned to Didgeridoonas within 3 business days of receipt at our office. Please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer’s procedures.
Please contact us if you have a return query.