Find us at

31 Commercial Drive, Pakenham, Victoria 3810

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03 5945 5333

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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    You talk about quality. What does that mean?

    A genuine Didgeridoona will last you 10-20 years.

    This is because quality is our first priority. In a day and age where things are manufactured as cheaply as possible we have taken the opposite approach. Our products are all designed to last as long as possible. We would prefer that you get great use out of what you buy rather than wasting time and money to keep acquiring the necessary items to live daily. We are have and will continue to use only the best money can buy so that we can delivery the best money can buy.

    How do I care for my Didgeridoona?

    It’s actually a lot simpler than it might first seem. For detailed instructions click here!

    How long will delivery take?

    Delivery within Australia takes 3-7 days. This is dependant on our freighting organisations (Australia Post) whose service lead time does extend at times of large volume.  eg. Christmas

    How secure is shopping in the Online Shop? Is my data protected?

    Yes. At Didgeridoonas we take your privacy seriously. For more information please see the Didgeridoonas Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Didgeridoonas does not store your personal credit card information so we will ask for this to process any returns.

    What exactly happens after ordering?

    Your order is dispatched within 48 hours. We aim to dispatch your order as soon as possible. You will get an order tracking notification from Australia Post which will confirm expected delivery times.

    Do I receive an invoice for my order?

    An invoice will be sent to your email address immediately after purchase. If you have an account your invoices will all be stored there indefinitely.